Privacy Policy
Last Updated: 16 April, 2025
INTRODUCTION
Welcome to Pinto AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered accounting and bookkeeping services through WhatsApp and our website at getpinto.ai.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
INFORMATION WE COLLECT
Personal Information
Contact Information: Name, email address, phone number, business name, and address.
Account Information: Login credentials for our services and connected third-party services (such as Wafeq and banking platforms).
Financial Information: Business financial data, including receipts, invoices, transaction details, vendor information, and other accounting-related information.
Communication Data: Messages, files, images, and other content you share with our AI assistant through WhatsApp or other channels.
Usage Information: How you interact with our services, features you use, and time spent on our platform.
Automatically Collected Information
Device Information: IP address, device type, operating system, browser type, and mobile network information.
Log Data: Access times, pages viewed, and system activity.
Location Data: General location information derived from your IP address.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies about your browsing behavior.
HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
Providing, maintaining, and improving our AI-powered accounting services.
Processing and analyzing your financial documents and data.
Communicating with you about our services, updates, and promotional offers.
Personalizing your experience and delivering tailored content.
Analyzing usage patterns to enhance our services and user experience.
Detecting, preventing, and addressing technical issues, fraud, or illegal activities.
Complying with legal obligations, including tax and financial regulations applicable in the UAE and GCC region.
AI-SPECIFIC DISCLOSURES
AI Processing and Training
Our services utilize artificial intelligence technologies to process financial documents, extract relevant information, categorize transactions, and provide accounting insights. By using our services, you acknowledge and consent to:
Automated Processing: Your financial documents and data being processed by our AI systems to deliver our services.
Human Review: In certain cases, your data may be reviewed by authorized human staff to improve accuracy, resolve issues, or enhance our AI systems.
AI Training: We may use anonymized and aggregated data derived from user interactions to train and improve our AI models. Personal identifiers are removed before using any data for training purposes.
AI Limitations and Accuracy
While we strive for high accuracy in our AI-powered services, you acknowledge that:
Our AI systems may not be 100% accurate and may occasionally misinterpret information.
You are responsible for reviewing AI-generated outputs for accuracy before making financial decisions.
Our AI services are designed to assist with bookkeeping and accounting tasks but do not replace professional accounting advice.
DATA SHARING AND DISCLOSURE
We may share your information with:
Integration Partners: Services you choose to connect with Pinto AI, such as Wafeq accounting software and banking platforms.
Legal Requirements: When required by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
With Your Consent: When you have given us permission to share your information.
Service Providers: Third-party vendors who perform services on our behalf (e.g., cloud storage providers, analytics services).
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Financial records may be retained for longer periods to comply with tax and accounting regulations applicable in the UAE and GCC region.
YOUR RIGHTS AND CHOICES
Depending on your location, you may have certain rights regarding your personal information, including:
Correcting inaccurate information
Accessing and obtaining a copy of your data
Requesting deletion of your information
Restricting or objecting to processing
Data portability
Withdrawing consent
To exercise these rights, please contact us at privacy@getpinto.ai.
